Cookhouse & Cedar Galleries

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Artists : Terms & Conditions

Terms and Conditions

CHRISTMAS DELIVERIES
Our last order date for Christmas deliveries is Monday 19 December. Please place your orders as soon as possible to avoid disappointment.
We wish all our customers a Merry Christmas and a Happy New Year.

DELIVERY CHARGES:
Orders up to £20 - £4
Orders up to £50 - £5.95
Orders up to £250 - £6.95
Orders over £250 - Postage free within the UK (Online purchases only)
See below for International delivery.

CLICK AND COLLECT
If you would like to order online and collect from one of our galleries please select this option. We will contact you when the item is ready for collection.

INTERNATIONAL SHIPPING
PLEASE ASK FOR A QUOTE BEFORE PLACING ORDER
For delivery to destinations outside the UK, please email for a quote. VAT is not charged on orders from outside the European Union. As all prices on the website include VAT, this will be deducted from your order before the postage charge is added.

GALLERY OPENING HOURS
Our galleries are open every day including Sunday.

GIFT VOUCHERS
Gift vouchers are available for the amount of your choice. Please phone 015394 48009 to order.

PRICES
All prices quoted are in pound sterling and include 20% VAT.

RETURNS
Items ordered online may be returned for a refund within 7 days of receipt provided they are returned undamaged, in their original packaging and condition. We will issue a full refund less delivery charge. You will be responsible for the cost of the postage to return the goods to us. Refunds will only be given after the returned item has been received and inspected. These conditions apply to website orders only.

In the unlikely event that the item you receive has been damaged in transit, please contact us within 3 days of receipt.

PRIVACY STATEMENT
Customer data is processed in accordance with local law and is not sold to third parties.

SECURITY INFORMATION
As maintaining your privacy is a priority, we use Sage Pay, a third party payment specialist. They are compliant to the highest level in payment card industry data security standards (PCI DSS). So you can be assured that all the information you enter is safe and secure. We won't capture or store your card details and once you have entered your card number into a payment page securely hosted by Sage Pay, all sensitive data is encrypted and sent to the banks for processing. We have also enabled 3D Secure (Verified by Visa and SecureCode by MasterCard). This is an additional check to confirm no one but you is using your card.

RESERVATION OF TITLE
The risk of the goods passes to the buyer upon delivery from the carrier, but the TITLE in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.

All orders are accepted by this company are subject to these terms and conditions of sale, which supersede any previous terms and conditions.